fg33 Privacy Policy

Introduction

fg33 is committed to protecting the privacy of every player who accesses our online casino and sports betting services. This Privacy Policy sets out in clear, formal terms the categories of personal information we collect, the purposes for which that information is used, the circumstances under which it may be disclosed to third parties, and the rights available to you as a data subject.

By registering an account with fg33 or by continuing to use our platform, you acknowledge that you have read and understood this Privacy Policy in its entirety. This policy applies to all users of the fg33 website and any related mobile or web-based services. We encourage you to review this document periodically, as it may be updated to reflect changes in applicable law or in our internal data-handling practices.

Information We Collect

When you create and use an account on the fg33 platform, we collect several categories of personal data that are necessary to deliver our services, comply with legal obligations, and maintain account security. These categories include, but are not limited to:

• Identity and contact information — full name, date of birth, email address, phone number, and residential address (including city, district, and Bangladesh postal code).
• Account credentials — username and hashed password used to authenticate access to your fg33 account.
• Financial data — transaction records, deposit and withdrawal history, payment method identifiers associated with bKash, Nagad, Rocket, Upay, or bank account details required for processing payments.
• Technical and usage data — IP address, device type, operating system, browser type and version, session timestamps, pages visited, and in-platform behaviour such as games played, bet amounts, and session duration.
• Identity verification documents — national identity card (NID), passport scans, or other government-issued identification required under our know-your-customer (KYC) process.

We collect only the minimum information necessary for the stated purposes. Where data collection is mandatory, this will be made clear at the point of collection. Where it is optional, you retain the right to decline without affecting access to core services.

How We Use Your Information

The personal data collected by fg33 is processed exclusively for the following legitimate purposes. We do not sell, rent, or trade your personal information to any commercial third party for marketing purposes.

• Account creation and management — to register your account, verify your identity, and maintain accurate account records throughout the lifecycle of your membership.
• Transaction processing — to facilitate deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment channels, and to maintain complete and auditable financial records.
• Responsible gaming compliance — to monitor betting patterns and account activity in order to identify and assist players who may be experiencing gambling-related difficulties, consistent with our Responsible Gaming policy.
• Customer support — to respond to your queries, complaints, and technical support requests in a timely and effective manner via our support email.
• Fraud prevention and security — to detect, investigate, and prevent fraudulent activity, money laundering, unauthorised access, and other illegal or prohibited conduct on the platform.
• Service improvement and analytics — to analyse aggregated, anonymised usage data in order to improve the performance, content, and user experience of the fg33 platform. Individual user data is never used for this purpose without prior anonymisation.

Disclosure and Sharing of Information

fg33 does not share your personal data with external parties except in the limited circumstances described below. Any sharing is governed by strict data-handling agreements and occurs only to the extent necessary for the specific purpose.

• Payment processors — trusted payment service providers such as bKash, Nagad, and Rocket receive only the transaction data strictly required to authorise and complete your deposit or withdrawal.
• Legal and regulatory authorities — we may be required to disclose personal data in response to a valid court order, official legal process, or governmental investigation. We will notify you of such a disclosure to the extent permitted by law.
• Service providers under contract — carefully vetted technical vendors (for example, platform hosting, analytics providers, or KYC verification services) who process data strictly on our behalf and under binding confidentiality obligations.

In all cases, fg33 retains responsibility for the lawful and fair treatment of your personal data, regardless of which authorised party is processing it on our behalf.

Cookies and Tracking Technologies

fg33 uses cookies and similar technologies to ensure our platform functions correctly, to remember your preferences, and to gather anonymised analytical data that helps us understand how users interact with our services. We use two categories of cookies: strictly necessary cookies (which cannot be disabled as they are essential to platform operation) and analytical cookies (which may be disabled via your browser settings without affecting core functionality).

We do not deploy advertising or targeting cookies, and we do not share cookie data with advertising networks. If you wish to restrict or delete cookies, you may do so through your browser settings. Please note that disabling strictly necessary cookies may impair your ability to use certain features of the fg33 platform.

Data Retention

fg33 retains your personal data only for as long as is necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable law. Account information is retained for the duration of your active membership and for a period of no less than five years following account closure, in order to meet our legal, audit, and anti-money-laundering obligations. Financial transaction records are retained in accordance with applicable financial regulation. Where data is no longer required, it is securely deleted or irreversibly anonymised. Anonymised aggregated data may be retained indefinitely for statistical and platform-improvement purposes.

Your Rights as a Data Subject

fg33 recognises and upholds the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected] with the subject line 'Data Privacy Request'. We will acknowledge your request within two business days and endeavour to resolve it within 30 days.

• Right of access — you may request a copy of all personal data we hold about you, along with a description of how it is being processed.
• Right of rectification — you have the right to request correction of any inaccurate or incomplete personal data held in your account.
• Right to erasure — subject to our legal retention obligations, you may request deletion of personal data that is no longer necessary for the purpose for which it was collected.
• Right to restrict processing — in certain circumstances, you may request that we restrict the processing of your data while a complaint or correction request is pending resolution.
• Right to data portability — you may request that we provide your personal data in a structured, commonly used, machine-readable format for transfer to another service provider where technically feasible.

Security of Your Data

fg33 employs a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include SSL/TLS encryption of all data in transit, secure storage with access controls limited to authorised personnel, regular security reviews and vulnerability assessments, and multi-factor authentication options for account access.

Third-Party Services and Links

The fg33 platform integrates with third-party payment processors and technology service providers as described in this policy. These providers operate under their own privacy policies and data-handling terms. fg33 is not responsible for the privacy practices of any third-party service, and we encourage you to review the relevant privacy policy of any third-party provider before submitting personal data to them.

Our website may contain references to external services for informational purposes. fg33 does not endorse, control, or assume responsibility for the content or privacy practices of any external service. Users access any external service at their own risk and discretion.

Children's Privacy

fg33 is strictly an adult gambling platform intended for users aged 21 and above. We do not knowingly collect personal data from any person under the age of 21. If you are a parent or guardian and you believe that a minor has provided us with personal information, please contact us immediately at [email protected] so that we can take prompt action to delete that data from our systems. Age verification is performed as part of our mandatory KYC process for all new accounts.

Changes to This Privacy Policy

fg33 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory guidance, or our internal data-handling practices. Any material changes to this policy will be communicated to registered users via the email address associated with their account, or by means of a prominent notice on the fg33 platform, no less than 14 days prior to the changes taking effect.

Continued use of the fg33 platform following any such notification constitutes your acceptance of the revised Privacy Policy. If you do not agree with the revised terms, you should cease using the platform and may request account closure by contacting our support team. The date at the top of this document indicates when this policy was last reviewed and updated.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the manner in which fg33 handles your personal data, please do not hesitate to get in touch with our dedicated support team. We are committed to addressing all privacy-related enquiries promptly and transparently.